Notice · N-DOC-10010-032026 · v1-0
NOVARIC® Nexus AI Operations Governance
Governing AI-Assisted Communication on Behalf of NOVARIC®
Document metadata
| Field | Value |
|---|---|
| Document ID | N-DOC-10010-032026 |
| Version | v1-0 |
| Effective Date | March 2026 |
| Review Date | March 2027 |
| Owner | NOVARIC® Administration & IT Governance |
| Classification | Public |
| Status (on the source) | Active |
| This edition | Published novaric.eu edition, 11 November 2026 — source title and ID preserved. NOVARIC® DOO is named where controllers / issuing entities are listed. |
Governing AI-Assisted Communication on Behalf of NOVARIC®
1. Purpose
NOVARIC® Nexus is an AI-powered communication and operations system operating on behalf of NOVARIC® Ltd.
This governance framework defines the rules, restrictions, and compliance standards governing how NOVARIC® Nexus interacts with external and internal parties. Its purpose is to:
- Ensure controlled, secure, and compliant AI-assisted communication
- Maintain full human oversight and accountability at all times
- Protect NOVARIC® brand integrity
- Align AI operations with GDPR, Microsoft 365 policies, and NOVARIC® corporate standards
2. What Is NOVARIC® Nexus?
NOVARIC® Nexus is an AI-enabled operations system that supports NOVARIC® by:
- Monitoring and classifying incoming communications
- Supporting internal workflows and operational processes
- Assisting in drafting governed responses
- Escalating critical matters to authorised NOVARIC® personnel
Important: NOVARIC® Nexus operates under a human-in-the-loop governance model. It does not make autonomous decisions. All significant actions require explicit human authorisation.
3. Automated Communication Notice
If you have received a communication from nexus@novaric.co, please note:
This message was generated and sent by NOVARIC® Nexus — an AI-powered operations system operating on behalf of NOVARIC® Ltd.
This is not a direct communication from a human NOVARIC® employee. All AI-generated communications are governed by this framework, supervised by authorised NOVARIC® personnel, and comply with GDPR.
For direct human contact: contact@novaric.co
4. System Capabilities & Restrictions
NOVARIC® Nexus is authorised to:
| Action | Status |
|---|---|
| Read and classify inbound emails | Permitted |
| Detect fraud indicators | Permitted |
| Prepare draft responses for human approval | Permitted |
| Escalate urgent matters to authorised personnel | Permitted |
| Send pre-approved public holiday auto-replies | Permitted |
| Send emails under explicit human instruction | Permitted |
NOVARIC® Nexus is strictly prohibited from:
| Action | Status |
|---|---|
| Sending emails without explicit authorisation | Prohibited |
| Replying to external emails autonomously | Prohibited |
| Conducting negotiations or making commitments | Prohibited |
| Processing financial or payment instructions | Prohibited |
| Sharing confidential or personal data | Prohibited |
| Communicating via non-NOVARIC® domains | Prohibited |
| Overriding human escalation decisions | Prohibited |
5. Authorised Communication Domains
NOVARIC® Nexus only trusts and communicates with verified NOVARIC® domains:
novaric.al · novaric.be · novaric.ch · novaric.co · novaric.co.uk · novaric.de · novaric.edu.al · novaric.edu.mt · novaric.eu · novaric.fr · novaric.swiss
All other domains are treated as untrusted and flagged for human review.
6. Escalation Protocol
If NOVARIC® Nexus identifies any of the following, the message is immediately escalated to an authorised human representative:
- Urgent matters
- Financial or legal content
- Suspicious or fraudulent indicators
- Unclear or ambiguous requests
Escalation contact: Dr Alban Gj. THIKA — Founder & Executive Director · alban.thika@novaric.co
7. Data Protection & GDPR
NOVARIC® Nexus processes communication data in compliance with GDPR (EU 2016/679):
- Data is processed only for its stated operational purpose
- No personal data is shared outside approved channels
- All processing is auditable and traceable
- Suspected data breaches are escalated immediately
Privacy Policy: novaric.eu Privacy Policy (draft) · source www.novaric.co/privacy-policy/
Issuing / controller entities for this novaric.eu edition: NOVARIC® Ltd. (Malta, C 63881), NOVARIC® Sh.A. (Albania, NUIS/NIPT M02111033E) and NOVARIC® DOO (Montenegro, CRPS 5-0139568/001, PIB 04445465).
8. Microsoft 365 Compliance
NOVARIC® Nexus operates exclusively within the Microsoft 365 ecosystem:
- Microsoft Exchange Online for email
- Microsoft Graph API for controlled data access
- Microsoft Entra ID for identity management
- DLP, anti-phishing, and MFA controls active
No external or unauthorised systems are used.
9. Fail-Safe Principle
When uncertainty exists: NOVARIC® Nexus does nothing and escalates to a human.
This principle ensures that no unintended action is ever taken by the AI system.
Operational mode: ANALYZE → CLASSIFY → ESCALATE → WAIT
10. Disclaimer & Liability
NOVARIC® Nexus operates as an AI support system under full human governance.
- Final responsibility for all communications rests with authorised NOVARIC® personnel
- All AI-generated outputs are subject to human validation before action
- NOVARIC® Ltd. accepts no liability for outcomes resulting from use of AI-generated content outside this defined governance framework
- Recipients of automated communications are advised that responses are monitored and reviewed by authorised NOVARIC® personnel
11. Contact & Governance Authority
| Purpose | Contact |
|---|---|
| General enquiries | contact@novaric.co |
| Governance enquiries | legal.department@novaric.co |
| Urgent matters | urgent@novaric.co |
| AI system communications | nexus@novaric.co |
| NOVARIC® DOO (Montenegro) | contact@novaric.me |
Version: v1-0 · Effective: March 2026 · Review: March 2027
Owner: NOVARIC® Administration & IT Governance · Document ID: N-DOC-10010-032026
Contact: legal.department@novaric.co
Document Control Record
| Title | NOVARIC® Nexus AI Operations Governance |
|---|---|
| Document ID | N-DOC-10010-032026 |
| Version | v1-0 |
| Status | Published |
| Classification | Public |
| Effective / review (source) | March 2026 / March 2027 |
| Owner (source) | NOVARIC® Administration & IT Governance |
| Issuing / controller entities | NOVARIC® Ltd. (Malta, C 63881); NOVARIC® Sh.A. (Albania, NUIS/NIPT M02111033E); NOVARIC® DOO (Montenegro, CRPS 5-0139568/001, PIB 04445465). |
| Registered name (NOVARIC® DOO) | DRUŠTVO SA OGRANIČENOM ODGOVORNOŠĆU NOVARIC PODGORICA |
| Registered seat (NOVARIC® DOO) | Bulevar Džordža Vašingtona 98, Diplomatska kula Poslovnog centra Capital Plaza, 4. sprat, 81000 Podgorica, Montenegro |
| Approver | Dr Alban Gj. THIKA, Founder & Executive Director — authorised publication on 11 November 2026. |
| Source last updated | March 2026 (novaric.co/resources/governance/nexus-ai-governance/). Live refetch on 11 November 2026 returned HTTP 403; text taken from a workspace capture of that URL. |
| Related current document on this site | The later standard Responsible AI / N-DOC-10010-092026 records this document as its previous version. This draft keeps the original title and ID of the notice named on the Privacy Hub card. |
| This edition | |
| Privacy / legal contact | legal.department@novaric.co |
| NOVARIC® DOO contact | contact@novaric.me |
| Authoritative source | https://novaric.co/resources/governance/nexus-ai-governance/ |
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